Shipping Policy

Many Hidden Brilliance products are made to order after a customer places an order.

Production or fulfillment time is separate from shipping time.

Most made-to-order merchandise is typically fulfilled within approximately 2–5 business days, although fulfillment times may vary based on the product, availability, order volume, fulfillment location, holidays, or other circumstances.

Shipping begins after production and fulfillment are completed.

Available shipping methods, estimated delivery dates, and shipping costs may vary based on the product, destination, fulfillment location, and shipping carrier.

Where available, applicable shipping charges and estimated delivery information will be displayed during checkout.

Delivery dates are estimates and are not guaranteed.

When tracking is available, customers will receive tracking information after their order ships.

Tracking information may take additional time to update after a shipping label has been created.

Products included in the same order may occasionally be produced at different fulfillment facilities or shipped separately.

As a result, customers may receive multiple packages and tracking numbers for a single order.

Weather, carrier disruptions, holidays, high order volumes, customs processing, product availability, and other circumstances outside Hidden Brilliance’s reasonable control may affect delivery times.

We will make reasonable efforts to assist customers experiencing shipping issues.

Customers are responsible for reviewing their shipping information before completing checkout.

Hidden Brilliance is not responsible for delivery problems caused by incorrect or incomplete addresses supplied by the customer. Additional charges may apply if an order must be reproduced or reshipped.

If your order appears lost or arrives damaged, contact: support@hiddenbrilliance.net

Please include your order number and relevant information about the problem. We will work with the applicable fulfillment provider and/or shipping carrier to investigate qualifying claims and determine the appropriate resolution.

If international shipping is offered, customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country unless otherwise stated during checkout.

For shipping questions or concerns: support@hiddenbrilliance.net